Frequently Asked Questions
What makes BrightWater Pools different from other above ground pool dealers?
If you want to know what is the best above ground pool, we are happy to say you have found it!
Manufactured by the leading pool company in North America, H.I.I. (Hollowell Industries, Inc.), the makers of Doughboy® pools, your 100% made-in-America BrightWater pool is an addition to your backyard that has the potential to last for decades if cared for correctly. We offer an exceptional selection of high-quality, durable, and stylish pool basics and above ground pool kits in a complete package that include everything you need to set up and maintain your pool. You can also purchase premier à la carte items such as replacement above ground pool liners, filters, pumps, skimmers and more for your existing pool.
Our easy online ordering process makes us stand out from the rest. Plus, you never have to go to an in-person retailer to get the pool you are dreaming of. Simply shop from the comfort of home, add your pool and bundled accessories to your online cart, check out, and get ready to enjoy all the benefits of above ground pools right in your own backyard!
How much does an above ground pool cost?
Above ground pools are super affordable, especially when you choose a BrightWater pool. Although above ground pool prices vary depending on size and features, our pool basics include your pool, liner, and skimmer to get you started on your above ground pool ownership experience.
Want to customize your package? NOW is the time to take advantage of huge discounts on additions like an above ground pool entry system, liner upgrade, pool installation accessories, lighting, above ground pool heater, robotic cleaner, and more!
I am looking for a saltwater above ground pool. Does BrightWater Pools have a model that is saltwater compatible?
If you are in search of a saltwater above ground pool, you’ll love the Bright Icon+ Salt™! With gorgeous resin top rails, verticals, and connectors, and a corrosion-resistant hot-dipped and coated galvanized pool wall, the Bright Icon+ Salt offers a superior and attractive shield against saltwater corrosion.
What are the benefits of above ground pools over inground pools?
When looking at the benefits of inground vs. above ground pools, there’s a long list. Here are a few of our favorites:
- Affordability: Why pay $50,000-$100,000 or more for a pool, when you can have an outstanding aquatic retreat for a fraction of the price of an inground pool?
- Installation: Don’t wait on the pool you’ve been longing for. Your BrightWater pool can ship to you and install in just a matter of days. You will never be on a long waiting list for an inground pool build.
- Expense: With less expensive maintenance upkeep and fewer chemical costs through the years, you’ll love the benefits of above ground pools over inground pools.
- Portability: Moving in the future? Take your BrightWater above ground pool with you!
- Taxes: An above ground pool will not increase your property taxes.
- Safety: Our Bright Classic™, Bright Hybrid™, Bright Icon™, and Bright Icon+ Salt™ 52” and 54” above ground pool walls provide a natural barrier between the ones you love and the water. Choose an above ground pool fence, locking pool entry, or deck gate for even more security.
Can a BrightWater pool be built with a deck?
Yes! Many customers love choosing the 54” wall option with their pool purchase for easy deck installation. Whether you choose to install your pool off an existing back deck or install a new deck around your pool, BrightWater above ground pool kits can help you design the backyard retreat of a lifetime.
Can I see BrightWater above ground pool models in person before purchasing?
We want you to experience the best possible savings on your amazing new above ground pool. That’s why we operate exclusively as an online above ground pool store to keep our prices competitive.
We provide detailed descriptions, high-resolution images, installation videos, and customer reviews to equip you to make an informed decision for successful pool ownership. We can’t wait for you to become part of the BrightWater Pools family.
How do I order a pool from BrightWater Pools?
Looking for above ground pools for sale? Simply visit our website, choose your pool model and any additional accessories or upgrades, and complete your purchase through our secure checkout process. It truly is that easy! More detailed information is available to help you get the above ground pool of your dreams.
Can I finance my above ground swimming pool and products now and pay for it over time?
Absolutely! In fact, we highly recommend checking out your financing options. From full financing to a split-payment plan, there’s no need to wait on getting the absolute best pool products for your home.
What payment methods do you accept?
We accept all major credit cards and offer financing options through Affirm for qualified customers.
Is my BrightWater pool purchase transaction secure?
Yes. You can have confidence knowing that you can shop above ground pools online securely. From your above ground pool cost to any additions you choose, your order is processed with the utmost care.
Do you ship to Alaska, Hawaii, or P.O. boxes?
At this time, we only ship to the continental United States. A residential or commercial address is required to receive any purchase from BrightWater Pools. We are not able to ship for PO Box® delivery.
How much does shipping cost on my order?
BrightWater Pools offers $650 flat rate shipping for any hot tub orders.
BrightWater Pools currently offers FREE SHIPPING on all pool purchases of $100 or more and a flat rate of $10 for any pool purchase below $100.
Take advantage of this amazing offer now! Rates eligible for change at any time.
Does my pool come with necessary accessories like a ladder, pump and filter, or under-pool protection?
Although your above ground pool base kit offers incredible features that include your complete pool, liner, and skimmer, now is the perfect time to purchase additional accessories and equipment – especially the extras that you want to have on hand for installation day. From liner protectors to lighting, ladders, pump, filter, and pool chemicals, adding your extra options to your cart today not only makes your pool purchase even more exciting, it also helps you save big on retail costs and shipping! Choose extras like an above ground pool heater or robotic cleaner for even more enjoyment. Bundle your package together all at once so that you can start putting your pool together without delay as soon as it arrives.
Do I need to order an above ground pool kit or can I simply order single items like an above ground pool liner replacement, pool ladder, pool heater, pool supplies, etc.?
We want to make your purchase as easy as possible. If you need single items or supplemental accessories and pool supplies for your existing above ground pool, please feel free to snag whatever you need. There are no restrictions on what you can order. Bundle your purchase for $100 or more to enjoy free shipping on us!
How long will it take to receive my BrightWater pool after ordering?
Delivery times vary based on location. Typically, orders are processed the same day or next day, with arrival times in as little as 3-7 days by FedEx® or freight carrier. You’ll receive a tracking number by email once your order has been dispatched. Whether you order a new above ground pool basic kit, above ground pool supplies, or à la carte items like a pool heater or robotic cleaner, we want you to receive your product(s) as quickly as possible.
Can I install my BrightWater pool myself?
100%! BrightWater pools are designed specifically for above ground pool self install. DIY above ground pool installation is even easier with a few friends to help. Each pool comes with a step-by-step guide. We recommend watching our online installation tutorial videos for additional assistance.
Can my BrightWater pool have a deep end for an oval pool or a deeper middle for a round above ground pool?
One of the things you’ll love most about BrightWater Pools vinyl liners is our expandable options! Our BrightWater expandable above ground pool liners stretch like a balloon, allowing you to customize a deep end up or a recessed middle up to seven-feet deep. Standard overlap liners can stretch minimally, while our expandable liners stretch as deep as 84”. All dual-bead and E-Z Clip liners are uniform depth and are unable to expand.
Want any depth over five-feet deep? Choose an expandable liner. You’ll never have to worry about your liner seams not holding. With proprietary Therma-Seal™ technology and a 100% lifetime liner seam warranty, H.I.I. backs all Brightwater above ground pool liners from manufacturer seam defects.
Do I need a permit to install an above ground pool from BrightWater Pools?
Permit requirements vary by location. We recommend checking with your local municipality or building department to understand the necessary permits and regulations before installing your pool. You may also need HOA permission, if applicable.
What tools and equipment will I need to install my new above ground pool?
Most pools require basic hand tools for installation. For certain models, you may also need a cordless drill. Refer to your installation instructions for equipment needed for your pool model.
I’m not quite confident in DIY pool installation. Where can I find an above ground pool installer in my area?
Looking for options to install your BrightWater pool? Check your local area for an above ground pool installer near you. Sites like Thumbtack, Angi™, HomeAdvisor, Facebook Marketplace, and more can provide possible installer suggestions and reviews from previous clients.
Please note that BrightWater Pools is not affiliated with or responsible for any pool installer. Any errors in installation can void your warranty.
How can I prepare the installation site for my new above ground pool?
Preparing the site for your BrightWater above ground pool is key for a successful installation. The area should be level, stable, and clear of rocks, roots, grass, and debris. We recommend using a ground cover or base material as specified in the installation guide and a Liner Protector and Pool Cove™ system.
Detailed site preparation instructions are included with your pool or you can watch an installation video (coming soon). You can also download our free pre-purchase and pre-installation guides for more details.
What happens if I encounter a problem during installation?
You can access our online resources, including FAQs, installation videos, and troubleshooting guides at any time. Our on-demand resources help ensure your installation success.
Do I need to hire a professional electrician for any part of my BrightWater pool installation?
If you will need a dedicated electrical connection run to your new above ground pool installation site for your pump, heater, or any other electrical component, we recommend hiring a licensed electrician to handle the electrical connections in accordance with local codes and safety standards.
Do you offer above ground pool installation services?
Because we ship to the 48 contiguous states, we do not offer direct installation services. But we always provide you or your installer with detailed instructions and installation video support to assist you in the installation of your incredible new above ground pool from BrightWater Pools.
How do I maintain my BrightWater pool?
Regular maintenance is essential for the longevity of your BrightWater Bright Classic™, Bright Hybrid™, Bright Icon™ or Bright Icon+ Salt™ pool model. This includes monitoring water chemistry, vacuuming your pool, cleaning your skimmer and filter, and winterizing your above ground pool at the end of the season if you are in a cooler climate.
At BrightWater Pools, we highly recommend professional-grade pool products to keep your new above ground pool looking and performing at its best. Please see our water care options for more helpful information on maintaining your pool.
What are my BrightWater Pools above ground pool water care options?
At BrightWater Pools, we offer exceptional water care solutions from FROG® and QUICKSALT. Our mineral and saltwater products let you rest easy knowing that your pool sanitation is continually being cared for. Simply choose your system, attach it to your above ground pool or pool plumbing according to the installation guide instructions, and enjoy clean, clear water you can count on.
What is your return policy?
We accept pool and liner returns within 10 days of delivery in new, unused, unpackaged condition. Please review our Return Policy and Terms & Conditions pages for more details, including how to initiate a return.
Is there a warranty on BrightWater pools?
Yes, your above ground pool kit, liner, and components come with a manufacturer’s warranty from H.I.I., (Hollowell Industries, Inc.) covering defects in materials and workmanship. The duration and specifics of the warranty vary by model and component, so please refer to your specific pool model page for warranty information for your purchase of H.I.I. products from BrightWater Pools. You can find your warranty information in the documents section.
For other manufacturers of above ground pool equipment and accessories such as heaters, robotic cleaners, above ground pool entry systems, pool lighting, and more, warranty details can be found with your purchase delivery.
Where can I find my BrightWater Pool warranty?
The duration and specifics of the warranty vary by model and component, so please refer to your specific pool model page for warranty information for your purchase of H.I.I. products from BrightWater Pools. We’ve provided them here for your reference.
Are there any safety guidelines I should follow?
Safety is our #1 priority. In fact, H.I.I.-manufactured pools are the safest above ground pools in the industry. As such, we’ve included a comprehensive safety packet with your purchase, complete with safety stickers and the information you need to keep the ones you love safe at all times. Instructions include supervision of children, proper installation, no diving, and adherence to local safety standards and regulations.
We also offer products such as above ground pool entry systems with safety features and above ground pool fencing to help you create a safe and secure environment for your family and friends.
Is there recourse if I am not happy with my purchase?
We suggest you visit our Return Policy and Terms & Conditions page, as important information may relate to applicable restrictions and details relating to your purchase.
